Cybersecurity Projects & Experience
Summary
Network Simulation using Cisco Packet Tracer
I am a hands-on, curious, and people-focused cybersecurity learner with a strong foundation in networking, threat analysis, and virtual environments. My background in customer engagement, content creation, and analysing data equips me with a unique mix of soft and technical skills. I'm pursuing a diploma in cybersecurity and preparing for the ISC2 Certified in Cybersecurity (CC) exam. I thrive in environments that value problem-solving, continuous learning, and impact-driven teamwork.
Customer Value Management Officer
Highlights
Collect, organisE, and analyse customer data to support campaign targeting and customer segmentation.
Working closely with developers on the mobile app, providing actionable insights and feedback to refine features and improve user experience.
Contribute to the planning and execution of customer engagement initiatives, including loyalty programs and feedback drives.
Prepare detailed reports on customer behaviour and campaign outcomes, ensuring data accuracy for strategic decision-making.
Work closely with different teams to align strategies and deliver a seamless customer experience.
Community & Social Media Manager
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Highlights
Designed and implemented a digital marketing strategy that increased audience engagement and brand awareness.
Managed content calendars and ensured consistent, high-quality posts across platforms.
Built strong relationships with the community by responding to inquiries and resolving complaints, boosting customer loyalty.
Campaign Coordinator
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Highlights
Led social media campaigns to enhance brand visibility and audience interaction.
Created clear and engaging content for campaigns, newsletters, and social media posts.
Used analytics to track campaign success and adjust strategies for better outcomes.
Documented processes and strategies for an efficient future campaign management.
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Diploma
Cybersecurity
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Bachelor of Science
Biochemistry
Issued By
ISC2
Issued By
CISCO
Summary
Network Simulation using Cisco Packet Tracer